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Mavis Discount Tire Complaint - 4 hours for a "free" $21.00 leaking tire service and rotation - I wish I wrote down the name of the girl working the desk, but she was the only female workign at the Kingston, NY Mavis on Saturday Novemver 22
Mavis Discount Tire Complaint

Mavis Discount Tire Complaint

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4 hours for a "free" $21.00 leaking tire service and rotation - I wish I wrote down the name of the girl working the desk, but she was the only female workign at the Kingston, NY Mavis on Saturday Novemver 22


I arrived at Mavis at 8:00 in the morning to beat the rush of people for a tire that had been loosing air and rotation of tires. The girl behind the desk took my keys and told me nothing about a wait of time. I happened to hear another service worker tell another customer that is was a waiting time of 2 hours. the girl that was helping me never said a word I had to ask her. I don't know if I would have stayed. She said it would not take that long, she was going to push it ahead. She told me it would take more like 1 hour. That I could deal with so I stayed and took a walk. The had my cell number to call when it was done. I came back at 1 1/2 hours and at that time I saw that my car hadn't even been taken in. I asked at the desk and a different person looked to see where my work order was in the cycle of jobs and he told me it would be another hour before my car got in to the garage. I was not too happy. I have a 87 year old mother that was waiting on me to take her to a doctor appointment. I ended up waiting 4 hours to have 1 tire fixed and rotation of tires. And then had to pay for a service that used to be free and maybe should have been done for free for having to wait 4 hours. When I said something about the charge of $21 and the wait of 4 hours the girl who originally helped me said "it didn't take 4 hour for the service" She should not have a job there. It was just a ridiculous situation and I should have been told at the beginning that they couldn't do this job for at least 4 hours and nobody would be as mad as I was. I WILL NEVER GO BACK TO MAVIS.


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